A fair remedy when an order is not what you paid for.

We will offer an appropriate correction, replacement, re-delivery or refund when:

• you are charged more than once for the same confirmed order;
• the purchased digital file cannot be delivered or accessed after reasonable troubleshooting;
• the supplied item has the wrong subject code, medium or format compared with the confirmed order;
• a file is corrupt, blank or materially incomplete;
• a physical item is wrong, damaged, defective or has missing pages/items; or
• we cannot fulfil the order within the promised or mutually revised time.

A change of mind or selecting the wrong subject/session/medium generally does not qualify after a digital file has been accessed or personalised physical work has started. This does not limit remedies that must be provided under applicable law.

Before a digital resource is made available or accessed, you may ask to cancel it and we will review whether fulfilment has started. After access/download, change-of-mind refunds are normally unavailable because the digital supply cannot be returned.

If the resource is wrong, corrupt, blank, materially incomplete or not as described, contact us within 72 hours of first access. Include the order reference, product title and a screenshot/error description. We will first provide the correct working file where that fully resolves the issue. If we cannot do so within a reasonable time, we will offer a refund for the affected item.

An on-demand item is prepared or enabled after payment. Its product page/checkout should state the estimated availability. You may request cancellation before preparation has materially begun.

If we miss the stated time, we will tell you and offer a reasonable revised date. You may decline a material delay and request a refund for the unfulfilled item, except where delay is caused by an event outside reasonable control and an alternative remedy is agreed.

A hardcopy order may be cancelled before production/personalisation or dispatch begins. Once preparation or shipping has started, change-of-mind cancellation may not be possible.

Report a wrong, damaged, defective or incomplete parcel within 48 hours of delivery. Photos, the shipping label and packaging details help us verify the claim. An unboxing video is helpful but will not be treated as the only possible proof. Keep the item and packaging until we confirm whether collection/return is required.

For an eligible claim, we will arrange replacement, completion, repair where appropriate, or a refund. Return shipping for our error or a verified defect will not be charged to you. If a parcel is returned because the address was incorrect, delivery was refused or repeated delivery attempts failed, reasonable re-shipping costs may apply.

If money is debited but no successful order is created, first allow the bank/payment provider's normal reversal window. Share the payment reference if it does not reverse. A verified duplicate charge will be refunded once reconciliation is complete.

Refunds for orders paid partly through reseller wallet credit may be returned to the original payment source and/or wallet in the same proportions, unless another method is required by law or agreed for resolution. Promotional value that was not paid in cash is not converted to cash.

1. Contact admin@ignousphere.com or WhatsApp +91 7496865680 from your registered contact.
2. Share the order reference, affected item and a clear description of the issue.
3. Attach only relevant screenshots/photos; never share a UPI PIN, card PIN, CVV or password.
4. Allow us to verify the order and attempt an appropriate correction/replacement.
5. If approved for refund, you will receive confirmation of the amount and destination.

Approved refunds are initiated to the original payment method, or to the wallet where applicable, generally within 5–7 business days. The bank or payment provider may take additional time to display the credit. We will provide a reference when available.

If you disagree with the first resolution, ask for escalation to the Grievance Officer. We aim to acknowledge a consumer grievance within 48 hours and resolve it within one month. Nothing in this policy prevents you from using remedies available through a competent consumer commission, court, payment provider or statutory authority.