Order or delivery
Include your order reference and the registered phone/email.
Open my ordersIndependent support for IGNOU learners Selected products delivered across India
Contact & grievance support
Start with the order reference. We'll start with the facts.
Choose WhatsApp for quick order context or email when you need to attach screenshots and write a detailed request.
Human support with clear expectations.
Replies depend on request volume. Paid-order, access and delivery issues are prioritised. Consumer grievances are targeted for acknowledgement within 48 hours and resolution within one month.
Before you message
One complete message gets a better answer.
Never send a card PIN, CVV, UPI PIN, banking password or full card number. We do not need them to trace an order.
Order reference
Registered email or phone
Product title / subject code
Screenshot or photo when relevant
What you expected
The resolution you are requesting
Wrong or inaccessible file
Tell us the subject code, medium and the exact issue or error.
Check remedy policyPrivacy or grievance
Ask for the Grievance Officer and describe the requested correction or resolution.
View privacy rightsBusiness & grievance contact
IGNOU Sphere · Grievance Officer
Old Police Colony, Hansi Road, Near PS Sadar, Bhiwani, Haryana 127021, India